What are the primary features of the content you post?
How do you ensure a quality service?
Doing social media management for years now, we have strong internal processes to ensure a quality output.
All our staff is trained in social media management and has years of experience in the field.
Our editing process is also thorough to ensure that all content is checked by a second pair of eyes before it is published.
Can I cancel my plan at any time?
Yes, you can cancel your plan at any time, but we need 30 days’ notice to stop the work and billing. As the nature of our affordable social media marketing service includes scheduling posts well in advance, we have to ask for a 30 days’ notice.
Do you have a refund policy?
Yes, we do have 7 days no-questions-asked refund policy for the Starter and Regular plan. If you’re not satisfied with our service within 7 days of your order, we’ll refund the entire amount. No questions asked.
Are there any hidden costs?
Be sure about this. There are NO hidden costs. You only pay what you see. We also do not have any contracts. Billing will be done monthly, and you can cancel your plan anytime.
Why is the commitment of 3 months necessasry for the packages?
Our packages have limited features. Hence, to provide the best results via our services, we highly recommend at least 3 months of continued service.
How relevant is the content that you post? Can I be sure your content will be relevant to my business?
Yes, you can be sure. All the content that we post will be specially crafted for your business by a trained content specialist to engage your audience. Even though we provide affordable social media marketing services, the quality isn’t ‘cheap’.
I’m very specific regarding the content to be posted on social media. What if I don’t like what you’re posting?
Your account manager will be posting content on your profiles as per the details you submitted and the discussions with you. Hence, usually the content we publish is in-line with your ideas. But, if you don’t like any piece of content posted by us, you can just notify the same to your account manager and we’ll take care of it. We encourage our clients to give us the feedback about content as often as possible. Let it be good or bad. We always want to make sure that our posting style matches your brand voice on social media.
How will you know about my business?
After you order your plan, we’ll ask you a few quick questions about your business. Your answers will help your manager understand what you do, your industry, target audience, brand voice etc. With that information available, your account manager will research your website, previous social media posts, related links and about everything else that is required for our social media posting services. They’ll also email you giving an idea about the content we’ll be posting to get your feedback.
I don’t have any social media accounts yet. Can you create those for me?
Yes, sure we can. Creating and optimising social media accounts is included in our higher packages.
Will I have to give the login details for my social accounts?
Yes, for Twitter, Pinterest and Instagram, we’ll need the login details. For other networks like Facebook, LinkedIn and YouTube, you can make us a ‘manager/editor’ of the page which does not require providing the login details. Alternatively, if you’d prefer, we can send you the link to our social media management software, where you can connect the accounts by yourself. This won’t need us accessing your accounts directly.
I usually have promotions and offers for my business. Can you promote them?
Yes, definitely. You can just send them to your account manager. Your account manager will schedule them as required.
If I have content like pictures, videos to share with you, how do I do that?
You can simply upload them to a folder on your Dropbox or Google Drive and share the link with us! We’ll use those in the content.
Will the same content be posted to all social media platforms?
Yes. To maintain consistency over the various social media platforms, we’ll create and post the same content on all networks. But rest assured that the captions i.e. the text of the post will be optimised for certain platforms like Twitter and Instagram.
Do you send all the content for approval first? How many rounds of revisions are included?
As we give you direct access to the social media posting dashboard (Regular plan and above), we don’t send content separately for review. You or the client can log in to the dashboard anytime to check all the scheduled content and let us know if any edits should be made. One round of edits is totally fine and if there’s any mistake from our side we’re happy to do additional revisions.
Will you be able to develop content in a language other than English?
We’re sorry, but we currently only work with the English language. However, we can arrange a translator for an additional fee or send the content to you for translation prior to scheduling.
