Online Customer Journey Case Study

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Omni-Channel At Work

At the beginning of this year, we announced our Omni-channel digital marketing methodology to educate, engage and enable businesses online. Here we present a real customer journey using this system.

Iteration 1 (Week 1 – Jun 2019)
Customer Registers with our LinkedIn Ad Evaluate Website

Iteration 2 (Week 2 – Jun 2019)
Based on our Phone, Email and WhatsApp communication – customer reviews but drops off (decision postponed)

Iteration 3 (Week 2 – Aug 2019 – 2 months later)
Customer locates our JustDial account and connects via phone again

Iteration 4 (Week 2 – Aug 2019)
Reviews website again

Iteration 5 (Week 3 – Aug 2019)
Keeps engaging with our WhatsApp and Emailer connect programs – asks questions and offerings

Iteration 6 (Week 4 – Aug 2019)
Sets up a personal meetup at our office over phone/WhatsApp

Iteration 7 (Week 4 – Aug 2019)
Visits our office with direction guides using Google Maps/Google My Business.

Iteration 7 (Week 4 – Aug 2019)
Reviews proposition with our team in person

This is our typical omni-channel customer journey model….

How can I increase my website SEO rank on Google?

How can I increase my website SEO rank on Google?

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Here are the top 5 suggestions:
1. Define your SEO objectives? – Traffic, Lead Generation, Branding
2. Based on the objective – choose the right keywords to focus.
3. Build engaging content on your website around those keywords. Remember – engaging is the keyword. Don’t stuff keywords in your content, write naturally to engage the visitor and get him to click on other tabs, pages or calls to action.
4. Make sure you have Google Console and Google Analytics or other web tracking utility set up on your website. This will tell you how Google is looking at your site (Console) and how users are looking at your site (Analytics)
5. Keep enhancing your content, refine keywords, use paid marketing wherever needed to deliver on your business objectives.
Money Keyword video link: https://youtu.be/pXo2SWq6b8k

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B2B Festive Marketing Ideas to Engage, Connect With Customers to Your Business

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The festival season in India has just begun and India is all about culture and emotions.

So how can you make use of these two aspects to really drive our branding, connect and engagement with customers as a B2B business in this festive season?

1) Branding:

Launch a new product or service with innovation in this season. Link it with the cultural aspects of the various festivals. These tend to get higher eyeballs I mean if you see these social acts many bigger brands launched during this time are very socially connected culturally connected. This really helps in creating more eyeballs in terms of the social appeal that a product can make with your customers and then the outlook for such kind of brands becomes even more powerful. Then you follow them up with your backup campaigns making them more technical and making them more solution oriented. So hit your customers hit to the audience with new launches or innovations of your business during this period to drive more eyeballs and hence build better branding.

2) Connect:

This entire season is not really for sales pitching or heavy promotion. Instead you can really look to connect with your customers to connect with an audience, create polls, generate reviews get customer feedback get their insights into how your products are. This kind of approach will make them connect with you more because you are not throwing offers because they could receive a ton of them from others. So you stand out by actually reversing that approach and reaching out to them to take feedbacks, take insights into your offerings and how better you can make them. This will make them feel more connected and really build that kind of an engagement and relationship with your business.

3) Have you studied the previous season’s data and seen the trends?

Well how about co-relating this and sharing with your audience sharing with their customers telling them what’s happened over the last 3-4 years and what’s projected for the next four or five years. Will that be interesting to your customers? And I bet it will. Therefore keeping in touch with the markets that you are trying to address and educating to audience, engaging your audience with industry, market data, and social data will always help to connect better with your audience and customers. This will drive more engagement and branding for your online business. So once you create this branding connect engagement with your customers. You can then follow up your communications to really drive meaningful discussions and project decisions with your customers in the coming months.

So use this festival season as a stepping stone to begin your communication, begin your brand building, and begin your engagement programs with your customers. And then gradually build them towards business decisions in the later months. This is how I would suggest B2B businesses to really promote their businesses starting this festival season in India.

I hope this blog was helpful to you.

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Trach traffic and leads from google

How To Track Visitors Coming To Your Website From Google & Other Search Engines?

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In this #TechKnow Blog you will know about how to track traffic and leads from Google:

Question:

How can I track the number of people that are visiting my website from search engine?

Below is brief about the answer to the question.
For detail explanation please watch the video.

Answer this question:

The easiest way is to install Google Analytics code on your website that will tell you not just how many visitors came in but where they came from, what did they do on your website, whether they took any action on your buttons, forms, email or phone links and lot more.
There are more sophisticated tools like Moz as well but for beginners, GA is a great start.
Hope this blog was helpful to you.

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3 Deadly Myths Of Lead Generation Using Online Marketing And How To Prevent Them?

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As a SMB all of us are trying to generate leads for our business using online marketing these days. Right?

However there are lot of myths associated in the minds of SMB owners on how the leads are generated using online.

So in this video I’m going to talk about 3 such myths that exist in the minds of SMB owners.

Myth1: Once I Build My website the leads will automatically become.

I think it’s a very good thought to have in mind, that once you build a good website leads will automatically start coming. It’s not the case. Just having a website is not going to help. You will have to nurture it just like your regular business. Do keep adding content and keep optimizing it for search, also build your social media presence, blogs content.Unless this happens your leads are not going to come organic way.
Therefore just having a website will not have nurturing that Web site is going to get you those leads.

Myth2: Paid Marketing Equals Leads.

And this again is a very good thought and we really feel that once you put money in Google Adwords and Facebook marketing that the leads are going to come. Does it happen really? I’m sure it doesn’t. Because in most cases you will see the kind of leads that you get from these campaigns are either irrelevant in some cases even junk and why is that?

The reason for that is the campaigns have not been designed keeping your business keeping your target customer in mind. You need to create the copies you need to create ads in such a way that can really establish & identify who is going to see it.

And whether the person is going to connect with you is your prospects customer.

So all this analysis is very critical before starting your paid campaigns because mind you paid campaigns are extremely expensive as you will be very well aware of and therefore unless you plan you will burn money. And therefore paid marketing just by starting paid marketing will not give you leads.

Myth3: Every Connect That Happens Should Be Of A Qualified Lead And A Sale.

And this again is a big myth. Every connect that is happening through your online website may not convert into a lead may not become paying customer immediately. That lead also needs to be nurtured. And in many ways in most cases it would be through talk or one on one meeting or some kind of representation.

In other cases it could be through re-marketing retargeting reconnecting by various means Emailers, whatsapp campaigns. Using these mediums you will have to nurture those connects into leads for future.

It cannot be that someone is connecting you and it becomes your lead and a paying customer within the next five days. It’s not going to happen and you may have definitely observed that right?

Therefore, be very careful in defining your online campaigns in such a way that

  • You get your relevant leads
  • You nurture them well
  • You are really able to one on one connect with them before they become your paying customers.
  • So if we go through this cycle we will be able to see great leads and great paying customers for your business using online marketing.

I hope, I was able to help you demystify some of these myths.

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Why Is Your Website Traffic Not Converting Into Sales For Your Business?

Why Is Your Website Traffic Not Converting Into Sales For Your Business?

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Hello everyone.
In this video, let’s find 3 Reasons why website traffic not converting into sales and could be the probable reasons?
Let’s get started.

1) Relevancy of Traffic Over Volume Of Traffic
You may be having a lot of traffic coming site. But it may not be relevant for your business. Now by relevancy, I don’t mean that people are not searching for the correct phrase or search term. Let’s take an e.g.: You are a B2B manufacturer of air conditioning systems. So you are only supplying air conditioners to other industries where the requirements are huge. However, your website gets optimized for the term ‘air conditioner’ because probably you build a website around that word. So you start getting traffic, for household customers who want to buy one ton or one and a half ton air conditioners.

Is that your relevant audience?
Is that going to add business value to you?
Are you able to serve those type of customers?
You will see that even though the searches are relevant, it is not going to yield into business value for you. Hence the traffic was generated but did not add any business value to you. Hence RELEVANCY. This is where the relevancy factor is so important.

To be able to address, you need to understand, define your audience in the correct manner upfront when planning for your online and then build your content, build websites, social presence in such a way, that you are targeting only relevant customers.
So the volume of traffic is not the critical part. The relevancy of the traffic and relevancy for your business, not relevancy for the search presence. Please note that now.

2)Relevant Traffic Is There, but It’s Not Engaged
You would be getting good traffic, it may be relevant for that but this as well. It’s not getting engaged. Now continuing with the same example: with the B2B air conditioner manufacturer.

If you get traffic from other B2B companies or industries for the air conditioning requirements, but when they land on your website all they see is some brochure or some technical specifications of the air conditioners or some pricing points. Probably does not generate that kind of trust in them.

Because there are 20 people or competitors like you who are giving them the same information. So what is your USP? Where do you stand out? What are the features? What are the factors that make you stand out from them? Why they should come to you? Why they should deal with you? Why they should really connect with you? Ask questions.

So that’s where we have to build our website’s content in such a way that it’s not just getting that relevant traffic, it engages them in the right way, keeps them connected. Once they look at the website they want to talk to you.They want to connect with you, ask you questions. So you want to create those avenues for them. So that they remain engaged. They want to come back to you again and again. So engaging your relevant customer is your next step in improving your conversions.

3)Enable Customers
 The most important aspect now is once the customer is engaged you ENABLE him to make that purchase or enable him to convert. Now how is it possible in the B2B scenario?

Is once he’s engaged and he’s connected you must be able to create a contact with him time and again and could for emailers/WhatsUp campaigns, it could be through actual physical visits, with calls and all this has to be in terms of improving on the previous experience, improving on the previous interaction. So that his questions and answered, his queries are resolved, all his specific issues, technical requirements are handled.
Using that OMNI channel approach, in which you are constantly giving him a consistent and connected experience to your user so that it creates an impression that he is talking to the right business, he is interacting with the right person and that’s when the sale is going to happen. That’s when the business is going to happen.

let’s summarize the cycle:
Traffic Coming On Website= To ensure its relevant traffic and relevant for your business = With Relevant Traffic Want To Engage Them = Relevant Traffic Want To Talk To You =Once Engaged Create An experience, Showcase your skill, knowledge and your experience with them = To enable them to make them buying decision.
This is how you convert traffic into sales Online.

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How To Use Google Analytics For Relevant Traffic, Engagement, Leads And Sales?

How To Use Google Analytics For Relevant Traffic, Engagement, Leads And Sales?

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Hello Everyone!
As a business, you must be running a lot of SEO and online promotional campaigns for your business either yourself or through agencies and you will be scanning through a lot of reports coming up at the end of every month using Google Analytics, which is the most widely used analytics tool to see user behavior. Right?
If so, in this video I’m going to tell you three important metrics that you must see as a business owner to ensure that your campaigns are moving in the right direction.

1) Relevancy
Now relevancy is most important. You do not want junk traffic on your website, because that is going to add to your effort and cost and that’s going to reduce your ROI.
Therefore the campaign has to move towards attracting relevant traffic only.
Hence using Google Analytics you can track for relevancy using
What sources the traffic is coming from? What keywords coming from? What devices they’re coming in from? What locations are coming in from? And try to map your business case with this data.
Are you targeting any specific location? Are you targeting a specific set of customers with a demographic?
Please carefully understands and define the relevancy. Once the relevancy is defined then you can clearly see that your campaign is started off well and moving in the right direction.

2) Engagement
Once how relevant traffic coming to a website, it is so important to keep them engaged.
Because now you have a potential customer coming in to check your website. It should be able to address his queries his questions, solutions that he is seeking for him.
Because if he doesn’t find them he’s going to walk away.
Therefore your website should be organized in such a way that holds him, it addresses his queries or gives him a chance to interact with you, by filling in some form, or having a live chat or having an email option or a phone call.

Using Google Analytics you can check out
• A bounce rate of visitors
• Time spent by a user on your website
• How many pages he has seen?
• What kind of click follow he has achieved?
• Very specific sections of the website that he has visited
• On what pages he is spending the most time? Or on what pages he is moving on quickly.
All this is so important information to make those important tweaks and findings to your content when engaging and interacting with your customer.

3) Qualification
Now you have RELEVANT TRAFFIC, you have ENGAGED THEM.
Now you want to qualify them as a lead. Now your website should have clearly defined
As sections that determine an entry visitor into a qualified lead.
For example, if he does a website and lands up filling up the questionnaire that you have on some page, it will be termed as a qualified lead Or if he browse us through 3 pages that you have to define him to go through & then connect with you through email that would be a qualified lead.
So if those flows are established as qualified leads you will have facilities in Google Analytics to track that and then based on that you can clearly determine the kind of traffic that’s coming in and the kind of traffic that is getting qualified as leads. Isn’t that powerful? You can either learn this yourself or you can hire an agency or freelancer to help you understand this. Make sure you do this every month and keep on improving, keep on tweaking, keep on fine tuning those goals so that your entry level in traffic to your qualification ratio always keeps on improving. Isn’t that powerful?

So these were my three inputs for you as a business owner to look at Google Analytics as a relevant traffic generator, an Engager & Lead qualifier tool.

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3 Reasons Why B2B Sales Happen? Know the three Ps …

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Hi Everyone!

As a B2B marketer. We get all the three P’s right.

We have a great PRODUCT, our PRICE it very competitively and our PROMOTION is very excellent.

But we still struggle to make those sales breakthroughs right and the reason is we miss out on the fourth very important P, which drives B2B sales and that is PAIN.

So in today’s video, we are going to see three reasons why B2B Sales happen. And surprise, they are three Ps again. Let’s take a look.

P number one is: Existing PROVIDER issues.

Most B2B sales happen, when businesses have issues with existing providers, they are not happy overall. Their service may not be Ok, their communication may not be Okay, they may have integrity issues or they must not have love the service. This leads to businesses taking call on finding new partners or new providers. This could be your opportunity to establish where their issues in businesses in terms of existing providers are serving. That could be your gateway into that business.

P number two is: PATCHED solutions.

Most B2B businesses are very comfortable using their existing systems. So they are kind of averse to technology upgrades or new innovations coming to the market. However if you have learning to build solutions that patch with their existing systems. Then they will be more than happy to look at your product or service. If it’s an add-on to an existing system. It will be easy for them to learn and use it better. This could be your opportunity.

P number three is: PIECEMEAL solutions.

This is another area where business is really bored the fact that they have managed so many providers one for software one for the online one for hardware, one for logistics. It becomes too much for them. So if you can actually look out for an area in that business where you can provide a complete turnkey solution or a one stop approach that could become your opportunity.

Businesses would love to hear such solutions that they have managed only one provider which takes care of the entire problem as you see is three Ps are the key drivers and therefore as a B2B marketer you must really focus on them to drive B2B sales for your business.

I hope this video was useful. In the upcoming videos, we are also going to see how we grow businesses to generate B2B inquiries.

Share your feedback & queries in comments or email us @ amod@zoomyourtraffic.com or business@zoomyourtraffic.com

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The Enigma of “Irrelevant Leads”​

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Online Marketers and Online Business people will relate to this title closely. Almost all of us have received phone calls, emails or messages requesting information on our service/product that don’t match our offerings, value proposition (pricing included) or business vision. Right?

Try to relate with some of these situations:

a. “Nothing to do with our product, lost 25 min trying to explain our product to him only to find out he was seeking something completely different :(”

b. “Totally generic talk – he would/could not understand that I work on specialty products but kept harping on his general needs. Didn’t help him or me either…Had to cut the conversation short …”

c. “I receive at least 10 email inquiries everyday in my mailbox that has nothing to do with my business offerings. I have to respond to them politely indicating looking for other options but leads to loss of my/my team’s time and energy. I spend more energy writing to such emails rather than to genuine inquiries.”

In our online marketing business at ZoomYourTraffic.com, we have experienced lead enquiries like these in the past –

·       “Develop my website in WordPress with SEO”

·       “Need to generate business from website inside 60 days”

·       “I have an annual budget of 50K. I need to generate business through my website.”

·       “SEO my website for #1 Google Ranking”

·       “Start Social Posting for my online business to build traffic and sales”

At a glance, these enquiries look absolutely relevant and objective driven.

With experience – we mark such requests as either “Irrelevant” or “Level 2 Exploration Needed” (Will explain this later in the article).

The question is what would you give, if we could address requirements and inquiries from prospective customers that:

A.  Matched your product/service offering to the Tee – so that all you needed to explain/present your VALUE PROPOSITION to enable to a buying decision?

B.  Don’t match the exact need but are ready to hear about SOLUTIONS TO UPGRADE/UPSCALE their systems with your offerings

C.  Looking to EXPLORE opportunities for growth through my business without PRICING being the only decision factor

Life would be better right! Then, what stops it? What hampers businesses from receiving irrelevant calls/leads to targeted ones?

Three important aspects:

AUDIENCE DEFINITION
VALUE PROPOSITION
FOCUS or INTENT IDENTIFICATION
AUDIENCE DEFINITION

Most businesses start their online journey to “be seen by everyone”.

Be visible and business will follow – is the simple mantra. Fair enough.

This in itself is starting on the wrong foot.

If you build your visibility for the mass, the mass will come.

What follows is “irrelevance…”

People from all walks have different requirements, perspectives, value ideas and spending power.

e.g. If you are selling “cell phone back covers for feature phones” on your website – who would be your potential buyers?

Vis a vis .. if you are selling “iphone back covers” on your website – who would be your potential buyers?

Conceptually, the product is same, offering is similar and delivery ecosystem is the same. What is the difference?

THE AUDIENCE … the buyer !!

I can’t promote my feature phone website to an iPhone audience and vice versa.

The dynamics change. The thinking changes. The buying changes. The game changes ….

Getting your audience definition right, is therefore the key.

Invest time in profiling the right audience for your online business.

Reach out to the right people if you intend to avoid irrelevant questions, queries and hence leads.

It will save you a ton of time, effort and increase business bottom-line in the long term.

VALUE PROPOSITION

You have a super product (e.g. a cutting edge 3d printer) to sell.

Needless to say – it will have quality, durability and high price point.

All these are values – and yes – this needs to be visible to the customer/potential buyer.

Unless you show this VALUE to the customer – he will not “value” your effort of developing that product.

Why is iPhone an icon? – not because it’s the best smartphone ever but it has presented its value the best amongst its peers.

Why is Lamborghini everyone’s dream? – not because it has the best engine or performance – but because its value has been presented in such a way that every one yearns to own one (LOL … did you check its latest Huracan model priced at $320,000=00? … No wonder it’s called a DREAM car! but you want to own it right? VALUE PROPOSITION for you).

The idea here is to not sell dreams, but give your customers the true picture of what they stand to gain using your product.

Leave scope for their imagination when using your product. Do they feel stylish and uber cool OR feel embarrassed?

Why do some products feel just awesome for customers (e.g. personal items like Ray Ban shades, Nike shoes, Levis denims that makes a person feel special or aspire to have in his/her wardrobe). There are a ton of other labels selling these same items and probably are better on quality, durability and price point but the ASPIRATION value takes over the customer to long for specific brands.

So, create VALUEs (beyond the obvious) that people will want to own your product. Not just that – they will tell others to buy it too. Your customers become your marketing team.

Ultimate BRANDING is all about your VALUE PROPOSITION.

Do it the right way and you are well on your way to hit the right audience and growing sales.

INTENT IDENTIFICATION

All said and done, “WHY” remains the biggest question when a prospective buyer looks at your business proposition.

You could meet up with the right AUDIENCE, deliver the right VALUE PROPOSITION and the customer may fit both aspects perfectly, but does he/she have the INTENT to buy? Or just research and buy later? Or just surf around?

Establishing user intent is probably the biggest success or failure of business that make it big or implode.

E.g. A user logs onto your website with an intent to just browse about the products and not make any immediate purchase.

How would you establish this intent?

Place two buttons below the product namely “Tell me more” and “Buy Now”

If he clicks “Tell me more” – you have established his intent of browsing through the product information before buying.

On the subsequent page you can have calls to action like – “Connect For More Information” (to establish if he is really interested in knowing the product further? Since he will be sharing his details to do so) or “Buy Now” (to establish he is happy with the information and ready to make a purchase) or He doesn’t click anything and moves away from that page (to establish that either he is not interested to continue further – a look at Google Analytics data of your website will help establish this behavior)

Every action of the user is telling a story of his thought process.

Your goal is to join the dots and establish his intent of visiting your website.

If the dots are correctly joined … you will have indeed completed the customer journey !!!

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